AI Foundations for Marketing & Sales
The RACE Prompting Framework
The difference between mediocre AI output and exceptional results often comes down to how you ask. Studies show structured prompting achieves 340% higher ROI than casual requests.
Why Most Prompts Fail
Common prompting mistakes:
| Bad Prompt | Problem |
|---|---|
| "Write me an email" | No context, no audience, no goal |
| "Make this better" | Better how? For whom? |
| "Create social posts" | What platform? What tone? What goal? |
AI performs best with clear, structured instructions. Enter RACE.
The RACE Framework
Role, Action, Context, Examples—four elements that transform your prompts:
R - Role
Tell AI who to be. This shapes tone, vocabulary, and perspective.
Weak: "Write an email" Strong: "You are a B2B SaaS marketing manager with 10 years of experience in enterprise software sales"
Role examples for marketing:
- "You are a conversion copywriter specializing in e-commerce"
- "You are a social media strategist for luxury brands"
- "You are a technical content writer for developer tools"
A - Action
Be specific about what you want done.
Weak: "Help with content" Strong: "Write 5 email subject lines that create urgency without being spammy"
Action verbs to use:
- Write, draft, create (generation)
- Analyze, evaluate, compare (analysis)
- Rewrite, improve, simplify (editing)
- Summarize, extract, highlight (processing)
C - Context
Provide the information AI needs to succeed.
Essential context includes:
- Audience: Who will read this?
- Goal: What action do you want them to take?
- Constraints: Word count, tone, format requirements
- Background: Product details, company info, campaign context
E - Examples
Show, don't just tell. Examples calibrate AI output.
Here are examples of our brand voice:
- "Simplify your workflow in seconds" (good)
- "Revolutionary paradigm-shifting solution" (avoid)
- "Join 10,000+ teams who ship faster" (good)
RACE in Action
Before RACE:
"Write a follow-up email for leads"
After RACE:
Role: You are an experienced B2B sales representative for a project management SaaS.
Action: Write a follow-up email for leads who downloaded our whitepaper but haven't responded to our initial outreach.
Context:
- Audience: Marketing managers at mid-size companies (50-500 employees)
- Goal: Book a 15-minute demo call
- Tone: Professional but conversational, not pushy
- Length: 150 words maximum
Examples of our voice:
- "Let's find 15 minutes to explore if we're a fit"
- "No pressure—just a quick chat about your workflow challenges"
The RACE Quick Template
Copy this template for consistent results:
ROLE: You are [specific professional role with relevant experience]
ACTION: [Specific task verb] [what you need] that [desired outcome]
CONTEXT:
- Audience: [who will consume this]
- Goal: [what action you want]
- Tone: [communication style]
- Constraints: [length, format, restrictions]
EXAMPLES:
[Include 2-3 examples of what good output looks like]
Common RACE Adjustments
| Situation | RACE Modification |
|---|---|
| Output too generic | Add more specific context |
| Wrong tone | Provide voice examples |
| Too long/short | Specify exact word count |
| Missing key points | List must-include elements |
| Off-brand | Add brand guidelines |
Practice Exercise
Transform this weak prompt using RACE:
Weak: "Write social media posts about our new product"
Your RACE version should include:
- A specific marketing role
- Clear action with quantity
- Platform, audience, and goal context
- Brand voice examples
The difference in output quality will be dramatic.
Next: Writing Marketing Copy with AI—applying RACE to real content creation :::