Remote job opening for GEN AI CCAS Application Developer !!
Artech
Job Title: GENAI CCAS Application Developer
Location: Remote (Quarterly Travel to Gaithersburg, MD)
Duration: 6+ Months (High Possibility of Extension / FTE Conversion)
Work Schedule: Standard (No OT allowed beyond 40 hrs/week)
Pay range: $55.40 - 59.94/hr on W2
Overview
We are seeking an early-career GenAI Application Developer to build and enhance AI-powered applications for an AWS-based Contact Center platform. This role focuses on integrating generative AI capabilities with customer interaction systems to improve automation, efficiency, and user experience.
The ideal candidate will have hands-on experience with AWS services, Python development, and conversational AI technologies, along with a strong interest in working with modern AI-driven solutions.
Key Responsibilities:
Amazon Connect Development
• Build and maintain contact flows, routing profiles, and queues for voice and chat channels
• Integrate Amazon Lex V2 bots for self-service, call deflection, and escalation
• Configure Contact Lens for transcription, sentiment analysis, and compliance
• Enable Amazon Q in Connect for real-time agent assist and guided workflows
• Manage S3-based storage for call/chat transcripts with encryption and lifecycle policies
AI Orchestration & Backend Development
• Develop AWS Lambda (Python) functions for AI orchestration and backend services
• Integrate Amazon Bedrock for LLM and embeddings-based workflows
• Build Retrieval-Augmented Generation (RAG) pipelines
• Implement OpenSearch-based indexing and vector search
• Ensure proper logging, testing, and performance optimization
Data Security & Compliance
• Implement AI guardrails and prompt safety mechanisms
• Enforce PII masking and redaction policies
• Support threat modeling and security remediation activities
Web & Chat Integration
• Support secure chat entry using CloudFront and WAF
• Build APIs to integrate web chat, AI services, and contact center workflows
DevOps & Monitoring
• Contribute to CI/CD pipelines and code reviews
• Maintain documentation, runbooks, and architecture diagrams
• Monitor system performance using CloudWatch dashboards and alerts
Must have:
• Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
• 2-4 years of software development experience
• Strong Python skills with hands-on AWS Lambda development
• Experience with Amazon Connect (contact flows, routing, queues)
• Experience integrating Amazon Lex V2 with Connect
• Familiarity with conversational AI design (intents, slots, fallback handling)
• Experience with CloudFormation and Git-based CI/CD
• Basic cloud security knowledge (IAM, KMS, encryption)
• Strong communication and documentation skills
• Experience with full Amazon Connect deployments (telephony, routing optimization)
• Hands-on experience with Contact Lens and Amazon Q in Connect
• Experience with Amazon Bedrock and LLM integrations
• Knowledge of RAG architectures and vector search (OpenSearch)
• Experience with AWS WAF, CloudFront, and secure architectures
• Familiarity with monitoring tools (CloudWatch, X-Ray, Athena, Glue)
• Understanding of compliance frameworks (FISMA, FedRAMP)
• Relevant AWS certifications (Developer, Solutions Architect, AI Specialty, DevOps)