SRE End User Services Product Owner

Job Description:
• Proactive Incident Management: Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues.
• Develop strategies to address recurring incidents and improve system reliability.
• Collaborate with engineering and operations teams to implement automated solutions for incident prevention.
• Software Deployment Leadership: Lead the planning, coordination, and execution of software deployments across end-user devices.
• Ensure deployments are completed on time, with minimal disruption to end users.
• Work with stakeholders to prioritize deployment schedules and align with organizational goals.
• Service Quality Improvement: Analyze service performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance the quality of end-user services.
• Advocate for automation, proactive monitoring, and best practices to improve service delivery.
• Product Strategy & Roadmap: Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives.
• Translate business and operational requirements into actionable features and technical requirements.
• Manage the product backlog, prioritize user stories, and ensure alignment with strategic goals.
• Stakeholder Engagement: Serve as the primary point of contact between the End User/Seats Services team and business stakeholders.
• Create user stories and acceptance criteria that clearly communicate stakeholder needs to the development team.
• Participate in team demos, retrospectives, and continuous improvement initiatives.
• Documentation & Communication: Ensure clear documentation of product requirements, progress, and updates for stakeholders.
• Publish strategies, implementation guides, and maintenance documentation for End User/Seats Services.

Requirements:
• Bachelor’s degree and 5+ years of relevant experience.
• Active DoD Secret security clearance (mandatory).
• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
• Experience with proactive incident management using tools like Aternity or similar performance monitoring platforms.
• Strong experience leading software deployments and managing end-user services.
• Exceptional written and oral communication skills, including producing technical analysis/reports and executive-level briefings.
• Hands-on experience with Agile and DevSecOps concepts and best practices.
• Proficiency in scripting languages like PowerShell or Python for automation.
• Familiarity with ITIL processes and service quality improvement methodologies.

Benefits:
• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement