Associate Cybersecurity Engineer - Warrior Hire

Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

This posting includes multiple available positions on the Access Management Team and the Cybersecurity Integrations (CSI) Team within the Technology Department as part of Southwest’s Warrior Hire Program. The mission of the Warrior Hire Program is to recruit and hire transitioning Veterans and guide and support them through the beginning of their corporate career by providing them opportunities for professional growth, camaraderie, and mentorship. If you're planning your transition to a civilian career or recently transitioned, this program is designed to support you in that transition and as you join our Southwest Family. Thank you to those who currently or previously served, giving us all the freedom to fly. Review the information below about the Teams these roles will support.
• Access Management Team: As an Associate Cybersecurity Engineer supporting the Access Management Team, you’ll build and secure modern identity solutions that protect both Southwest Employees and Customers. Associate Cybersecurity Engineers work with Ping Identity, AWS, and a variety of coding languages to deliver capabilities like adaptive MFA, enhanced login experiences, and secure account enrollment. You’ll operate in an agile environment with strong collaboration, daily pairing, and shared problem solving. This is a supportive, growth focused Team that values curiosity, innovation, and engineers who go above and beyond.
• Cybersecurity Integrations (CSI) Team: As an Associate Cybersecurity Engineer supporting the CSI Team, you’ll build the systems, services, and libraries that help application Teams adopt core authentication, authorization, and data protection capabilities across the business. As a software‑focused engineering Team, you’ll deliver apps and integrations that support major customer and commercial transformation initiatives while continuously innovating and strengthening cloud infrastructure. You’ll work in Agile/Scrum with two‑week sprints, daily standups, and close collaboration with senior engineers and a Product Owner. Your tech stack centers on Java, Python, and AWS, with a growing emphasis on AI‑driven and cloud‑based cybersecurity integrations, enabling you to engineer secure, scalable solutions that directly enhance the airline’s cybersecurity posture.

Additional Details
• There is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, and Wyoming, and Puerto Rico
• If an applicant currently resides in an ineligible state, they may relocate to an eligible state and be considered for the program. Relocation Assistance is not offered for this role.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities
• Provide security guidance to application and Partner Teams to remediate security vulnerabilities, risk items, and policy exceptions
• Deliver training for clients in use of the key Cybersecurity systems, and automated environments
• Responsible for immediate response to production program issues
• Partner with production testers to identify defects and complete testing
• Test and implement system enhancements using techniques that preserve system integrity
• Assist in maintaining systems and regular functionality
• Triage, research potential defects, and partner to prioritize repairs. Transition features to Business support
• Follow established procedures and standards to ensure high quality and quantity of work
• Analyze and resolve multiple complex problems with minimal direction
• Respond to problems, perform root cause analysis, investigate information, perform impact analysis; formulate and execute plans to develop solutions with guidance
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities
• Knowledge of existing elements in value pipeline, including: PingFederate, eDirectory, Active Directory, CyberArk, an