Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Abuja in 2011.

Operating a network of over 125 branches and service stations backed by a robust ICT platform across Nigeria, we are committed to long-term sustainability in our business whilst maintaining the highest standards of social responsibility, corporate governance and diversity in our operations.KEY RESPONSIBILITIES/ACCOUNTABILITIES

Key Expectations

Contact customers who are past due on their loan payments via telephone or other electronic means.
Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

200 calls per day and at least a minimum of 80 interactions per day.
2.5 million dailies.
12.5 million weekly recoveries.
50 million recoveries on a monthly basis

PROFESSIONAL COMPETENCIES

Communication Skills
Customer Service Orientation
Knowledge of Regulations
Empathy
Negotiation Skills
Time Management
Data Management
Team Collaboration
Ethical Conduct

QUALIFICATION AND SKILLS

Below are the qualifications and skills required to work as a Tele-collector.

Qualifications include:

Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
Deeply curious to understand the ‘why.’
Ability to collaborate and work with stakeholders and team members.
Excellent written and verbal communication skills
Deeply curious and want to understand the why.
Not satisfied with the status quo and want to raise the bar.
3+ years of experience in a related field
A first degree in a related field
Technical and analytical background
Strong track record of execution

Education:

1st Degree in any social science or management science course.

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