Lafarge Africa Plc is a leading Sub-Saharan Africa building solutions Company and member of the LafargeHolcim group.

The vision of Lafarge Africa Plc is to be the most trusted and preferred partner of African construction professionals and home builders by delivering cement, concrete, aggregates and other building solutions that are best in quality, environmentally sustainable and nationwide available at affordable cost.

Making urbanization a success is one of the challenges of this century and at LafargeHolcim, our ambition is to contribute to Building Better Cities. As a world leader in building materials, LafargeHolcim supports the metamorphosis of cities with innovative solutions that provide cities with more housing, making them more compact, more durable, more beautiful and better connected.

For many years, Lafarge Africa Plc has been committed to a deliberate strategy of sustainable development that combines industrial know-how with performance, value creation, respect for employees and local cultures, environmental protection and the conservation of natural resources and energy.

We put certain values at the forefront of the way we do business viz: health and safety, environmental protection, corporate governance (Ethics) and social responsibility (in the areas of education, health, youth empowerment, and shelter). We develop a highly competent workforce to operate our plants and businesses, through intensive training and exchange programmes.

The company is committed to progress and attentive to the ever- changing needs of local communities. This is demonstrated by contributing to the improvement of their quality of lives in a sustainable manner through setting up local development programmes in key areas that have direct impacts on socio-economic well being of the people and their environment.

More importantly, Lafarge Africa Plc endeavors to create more value for our customers, providing them with innovative and high quality products and solutions. Our well-known brands – Ashaka Portland Limestone Cement, Elephant Cement, Powermax Cement, Supaset Cement, UniCem Cement as well as Readymix Concrete and Aggregates – all stand for quality, consistency and long term strength which help deliver solutions that contribute to more housing for people, more compact buildings, better connected communities, more beautiful structures and more durable construction.

For our concrete operations, we leverage on the Group’s 50 years of experience in innovative concrete solutions and this puts us in the position to provide quality solutions that are designed to meet the specific needs of today’s builders. Today, Lafarge Readymix operations have a production capacity of 3.5 cubic million metric tonnes in Nigeria.
Building solutions
Lafarge works with all actors in the building industry of Nigeria, from do-it-yourself builders to large construction companies, architects and local artisans. Whether supplying high-quality cement to a craftsman or helping leading architects explore and deliver creative possibilities, Lafarge Africa Plc is committed to providing solutions that fit the needs of all its clients.

Lafarge Africa Plc’s clients benefit from the technical expertise and product innovation that are the hallmark of LafargeHolcim, an international leader in building materials with a global presence in 90 countries and decades of experience. In Nigeria, LafargeHolcim offers a range of innovative and high-performance products.JOB PURPOSE

Role holder is responsible for; 

Developing an in-depth knowledge of core products via successful completion of required sales training program, and utilize this knowledge to successfully lead Sales Support operations.
Analyse performance metrics data and leverage it to effectively coach and develop the Sales Support team
Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals.
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals.
Work closely with Sales Managers and the Pricing Analysts to address contract issues or concerns and to ensure timeliness of contract review.
Approve expenses and manage profitability reporting as it relates to field metrics.
Identify opportunities and weaknesses within outlets and makes proposals to create value and increase operational efficiency.
Continuously research and remain knowledgeable of industry trends and competition.
Complete sales forecasts and sales activity reports and presentations in a timely manner

RESPONSIBILITIES

Build direct relationship with Channel Partner and monitor operational excellence

Ensure Channel Partner compliance with LafargeHolcim (LH) requirements (e.g. making sure that CP exclusively sells LH cement)
Record CP performance against pre-determined KPIs (LH truck CICO <6 hours, CP dispatches orders in <1 day etc.)
Daily alignment with CP on orders to be dispatched and drafted route plans
Address CP concerns or complaints and document issues for further resolution
Coach external field sales team lead on effectively managing the external field sales force
Conducts trainings on 5 Steps of Call

Effective Sales Presentation
Identifying opportunities
Stock taking etc.

Manage collection and integration of data

Perform daily CP account reconciliation and data control
Supervise data quality of aggregated order information in LH ordering tool
Authorize addition of new outlets/deletion of closed outlets in the LH ordering tool
Check stock in CP warehouse and record daily updated with LH ordering tool
Responsible for the creation and maintenance of healthy P&L account for Channel Partner

Organize and track weekly activities of external Field Sales force

Announce any trade promos, new products, etc.
Supervise sales leaderboard and KPI tracking
Supervise hiring of new Field Sales Agents
Lead sales excellence trainings and create quarterly job reviews for Field Agents and Team Lead

ACCOUNTABILITIES

Indirect People Relationship

Weekly meetings with Field Sales team to track performance
Weekly check in with Channel Relationship Manager (CRM) to highlight urgent issues and receive any key announcements

Prepare and present weekly CP performance update
Align on objectives/strategies to drive CP performance KPI Responsibility – Responsible for Inventory Management/ Sales KPIs

KPI Responsibility

Responsible for Inventory Management/ Sales KPIs

KNOWLEDGE AND KEY REQUIREMENTS

Critical Knowledge

Strong interpersonal skills and an ability to build rapport with customers.
Previous operations experience and an organized approach to work.
Hardworking with a strong work ethic.

Critical Experience

Previous experience working in Sales and Stock management
Team Leadership
Creating or managing P&L Accounts

FUNCTIONAL COMPETENCIES

Must be a good team player, must be innovative and proactive
Must be customer service oriented
Target driven and proactive
Technology savvy
Good people skill with ability to communicate effectively
Excellent Communication Skills

Leadership Competencies and Behaviors

Vision and Purpose 

Constantly ensure stickiness with Customers
Know the business and its trends
Creative

Leading People

Communicate clearly and effectively
Mobilize people
Inspire commitment

Driving For Results

Strong Business Foresight
Autonomous and Accountable for his/her actions
Result Oriented LEADING CHANGE
Build trust and get people’s buy-in
Challenge and be open to be challenged
Motivate

Critical Success Factors and Compliance with the Group Rules

Strong communication skills
In depth understanding of sales and marketing principles
Experienced user of sales ordering tools
Proven Retail Sales experience

Organizational Structure

Directly reports to Customer Relationship Manager

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