In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world.
Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling public.
Travel by air has reached the point where it is now taken for granted in all corners of the globe. With a larger number of passengers and more choice available in the skies today, airlines looking to maintain or grow their position in the marketplace must provide high-quality service with ever-increasing efficiency.
In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of 158 aircraft in the skies today. Our global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.
Since the airline’s relaunch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have been awarded a 5-Star rating by Skytrax.
I am delighted to say that Qatar Airways has achieved our main goal to be the best in the world and reach the pinnacle of the airline industry for outstanding in-flight service, superior onboard products, and operational excellence – a proud honour for me as Group Chief Executive, for my workforce, and for my country.
Part of this excellence is offering you a 5-Star travel experience online at the newly-relaunched qatarairways.com where you can book flights and search for information on the airline.
The new site also features the highest levels of price transparency, a new flight deals section, and an easier navigation tool to find the information at your fingertips. Whether you’re just beginning to plan your trip online or collecting your baggage after your return journey, you can expect a great experience all the way with Qatar Airways.
We always aim to excel in everything we do and to be considered best in the world is a tremendous achievement in our young history.
We look forward to welcoming you onboard.About the role

We are currently recruiting Senior Reservations and Ticketing Agent for Abuja, Nigeria.
In this role you are expected to provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Key accountabilities

Make and confirm reservations for passengers.
Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions.
Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
Advice on changes in flight plan or to cancel or confirm reservation.
Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Ensure that the sales report is closed on time.
Initiate and promote QR product to generate the revenue.
Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
Examine passenger ticket to direct/advise passenger correctly.
Plan route and compute ticket cost, using schedules, rate books, and computer.
Determines whether space is available on travel dates requested by customer.
Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options.
Sell and assemble tickets for transmittal or mailing to customers.
Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.

Qualifications

To be successful in this role you will need.

Bachelor’s Degree or Equivalent with 1 year of job-related experience
Recognized IATA / Airline Basic Tariff Course will be an added advantage.
Fair knowledge of World Geography.
Excellent English language communication skills – spoken/written.
Thorough knowledge of special rates/ offers / promotions.
Proven ability to manage room sales with due regard to the Revenue.
Ability to adhere to Management policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
Demonstrate Quality Consciousness.

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