Creating Minimum Viable Products (MVPs) with digital marketing solutions that promote our clients’ products to buyersJob Overview

We’re Sourcing for a  Reconciliation and Settlement officer, with experience in the EdTech, and, or FinTech industry
The Reconciliation and Settlement Officer will be responsible for resolving all issues arising from all transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.

Responsibilities

Engaging with Product users to resolve all payment related issues
Stay up-to-date with current technologies and trends in financial management, its tools and applications
Giving detailed financial analysis periodically
Collaborating with the product marketing team to create better methods to address customer transactional complaints
Provide accurate, valid and complete financial information by using the right methods/tools
Follow-up with customer support on product users’ transactional complaint and reach a resolution
Work closely with the Customer experience officer to manage all settlements and chargeback requests/issues on the platform
Reconcile all transactions discrepancies via the appropriate dashboard
Preparation of daily, monthly, and weekly transaction reports for the platform
Manage and monitor all payment requests
Submit and notify necessary quarters of all approved payment requests to ensure timely processing of such requests.

Requirements and Qualifications

Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process
Passionate about solving problems and is focused on customer experience and outcomes
A Bachelor’s Degree or its equivalent.
Experience with electronic payment systems.
In-depth knowledge of payment processing- gateways.
Minimum of 2 years working experience in a Fintech organization or related field
Fundamental experience in the Front to Back Office process flow for all Treasury Operations settlement and daily reconciliation process
Experience of assisting in implementation of changes to systems, processes and procedures will be an advantage
Exceptional skills in financial policies and settlement.
Time management and ability to work towards a deadline (and meet deadlines) and an high-level attention to detail.
Proficiency in the use of all Microsoft Office Products, (Power BI, Outlook, Power point) especially Excel., SQL / MY SQL skills to extract data from databases.

Remuneration and Benefits

Access to Training & Development Resources
Work-Life Balance
Daily lunch, HMO

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