Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard.

We are an organization with a coherent corporate culture that promotes efficiency and profitability. We understand the meaning of our values and translate them into actions that surpass the expectation of all our stakeholders. Particularly we have taken it upon ourselves to be the dependable organization that keeps striving for excellence in all our activities.Job Description:

We are urgently seeking an intelligent and well-presented female Customer Service Representative to join our dynamic team. This role is a fantastic opportunity for individuals with OND or HND qualifications who are passionate about customer service and can start before October 1, 2023.

Job Functions/Responsibilities

Customer Interaction: Interact with customers in person, by phone, or through electronic communication channels to provide outstanding service.
Product Knowledge: Demonstrate a strong understanding of our products and services to assist customers effectively.
Issue Resolution: Listen to customer inquiries and resolve issues or complaints promptly, aiming for first-contact resolution whenever possible.
Sales Support: Provide product information, process orders, and offer relevant upsell or cross-sell options to customers.
Documentation: Maintain accurate and organized customer records and transaction history.
Front Desk Duties: Welcome visitors, direct them appropriately, and maintain a tidy and professional reception area.
Cash Handling: Handle cash and card payments accurately, process refunds, and provide receipts.
Administrative Tasks: Assist with various administrative tasks as needed, such as filing, data entry, and scheduling appointments.
Team Collaboration: Collaborate with colleagues to ensure consistent and excellent customer service.

Requirements/Qualifications

Minimum OND (Ordinary National Diploma) or HND (Higher National Diploma) in any field.
Strong communication and interpersonal skills.
Ability to stand during work shifts and maintain a professional appearance.
Exceptional problem-solving and conflict resolution abilities.
Proficiency in using computer systems and basic office software.
Ability to dress professionally and maintain a neat appearance.
A positive attitude and a strong desire to assist customers.
Prior customer service experience is mandatory.

Benefits:

Competitive salary.
Opportunity for professional growth and development.
Health and other benefits as per company policy.

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