Feegor is an innovative B2B e-commerce company that enables retailers discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeria’s Informal retail sector.Job Summary
The Customer Service Executive is responsible for providing exceptional customer service experience whilst ensuring the needs of our customers are satisfied at all times.
He/She presents, promotes, and sells the company’s products/services to existing and prospective customers.
Attend to customer queries and assist in resolving customers' issues through calls, chats, emails, and/or social media platforms.
Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
Generate sales leads, cross-sell and upsell customers on goods and services
Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
Meet personal/customer service team sales targets and call-handling quotas
Minimum of a B.Sc degree in Sales, Marketing, or any relevant field.
Minimum of 3 years of work experience in customer service or similar role with remarkable track records.
Result-oriented mindsets with a focus on meeting and exceeding sales targetcall-handlings.
Customer-oriented and able to adapt/respond to different types of characters.
Excellent communication and presentation skills.
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