Our mission at MFS Africa is to develop and distribute tailored yet scalable mobile financial solutions to underserved markets across Africa.

We provide accessible, affordable, inclusive alternatives for remittance/money transfers, micro-lending, micro-insurance, micro-savings, and payments.

MFS Africa connects mobile money systems to each other and to money transfer organizations, banks and other financial institutions, enabling money remittances TO and FROM mobile money accounts.The Role

The credit risk officer is responsible for providing support to the organization with particular emphasis on reducing risk by managing defaults and related activities which will including the credit worthiness of the clients and negotiate repayment of outstanding and future debt.

Duties and responsibilities include but are not limited to:

Analysing agents/ customers records and using the data to recommend payment plans
Minimize loss resulting from non-payment of loan instalments
Contribute to the achievement of the team and organizational objectives
Maintain statistics on recoveries and agent performance
Ensure that terms and conditions of loan facilities are complied with i.e. prompt repayment.
To provide feedback on collections activities for policy changes
Demand payments when right party contact is achieved and prevent worsening of collections cases/ flow to higher delinquency buckets
Proper documentation and capturing of accurate information on all contacts made
Escalate cases that require resolution/ suspected fraud cases to the relevant personnel for investigation

Key Performance Indicators

Reduce risk
Increase cash flow from all outstanding debt
Accurately record all activities for future follow up which will include updating of client information
Escalate any inaccuracies in payments made or faults with the system or process

Skills requires

Previous Collections/ Debt recovery experience will be beneficial
Fully skilled with the Google suite of products
Fully skilled with the Microsoft suite of products
Good communication skills
Attention to detail
Self Motivated and can work unsupervised

Qualification

BSc/HND in management or other related discipline

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